Refund and Returns Policy

1. General Policy

At instaexpos, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a refund or return in accordance with the conditions set out below.

2. Eligibility for Refunds and Returns

2.1. Time Frame

Requests for a refund or return must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of the Product

• The item must be unused, in its original packaging, and in the same condition as when it was delivered.
• Any product that shows signs of wear, damage, or alteration will not be eligible for a refund.

2.3. Non‑Refundable Items

• Custom‑made or personalized products.
• Digital downloads, software licenses, and any item marked as “final sale”.

3. How to Initiate a Return

3.1. Contact Us

To start the return process, please email [email protected] or call +1(806)737-9486‑9486. Provide the following information:

• Order number
• Reason for return
• Preferred resolution (refund or exchange)

3.2. Return Authorization

After reviewing your request, we will issue a Return Authorization Number (RAN) and detailed instructions for shipping the item back to us.

4. Shipping Costs

Customers are responsible for the cost of return shipping unless the return is due to a defect or an error on our part. In such cases, we will provide a prepaid shipping label.

5. Refund Processing

5.1. Inspection

Once the returned item is received, it will be inspected. If it meets the eligibility criteria, the refund will be processed.

5.2. Refund Method

Refunds will be issued to the original payment method within 7‑10 business days after approval. A confirmation email will be sent once the refund is completed.

6. Exchanges

If you prefer an exchange for a different size, color, or product, please indicate this in your initial contact. Exchanges are subject to product availability and may require payment of any price difference.

7. User Responsibilities

• Provide accurate contact information and order details.
• Package the returned item securely to prevent damage during transit.
• Adhere to the 30‑day return window.

8. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. We reserve the right to amend this policy at any time, with changes posted on this page. Continued use of the website after modifications constitutes acceptance of the updated terms.

9. Contact Information

If you have any questions regarding this policy, please contact us at:

Email: [email protected]
Phone: +1(806)737-9486‑9486
Address: Address not provided